FREQUENTLY ASKED QUESTIONS
Clear answers before work begins.
Learn how Stellar IT Services approaches assessments, projects, managed services, support responsibility, and the process of beginning an engagement.
Getting Started
COMMON TOPICS
Assessment expectations
Project responsibility
Managed IT services
Pricing and service boundaries
FREQUENTLY ASKED QUESTIONS
Clear answers before work begins.
Learn how Stellar IT Services approaches assessments, projects, managed services, support responsibility, and the process of beginning an engagement.
Getting Started
COMMON TOPICS
Assessment expectations
Project responsibility
Managed IT services
Pricing and service boundaries
FREQUENTLY ASKED QUESTIONS
Clear answers before work begins.
Learn how Stellar IT Services approaches assessments, projects, managed services, support responsibility, and the process of beginning an engagement.
Getting Started
COMMON TOPICS
Assessment expectations
Project responsibility
Managed IT services
Pricing and service boundaries
Documented standards
Clear ownership
Operational continuity
Local accountability
Documented standards
Clear ownership
Operational continuity
Local accountability
Documented standards
Clear ownership
Operational continuity
Local accountability
Where should my business start?
Most businesses should begin with a conversation about the current concern, upcoming decision, or technology change. When the environment or responsibility is unclear, Stellar will usually recommend a structured assessment before proposing larger work.
Is the assessment free?
Assessment scope and pricing are confirmed before work begins. Cost depends on the business environment, the objective, access requirements, and the level of documentation or review required.
Do I need existing technical documentation?
No. Existing documentation is helpful, but incomplete or outdated records are often one reason an assessment is needed. Stellar will identify what information is available and what must be established during discovery.
What happens after I submit a request?
Stellar reviews the information provided and contacts you to clarify the objective, urgency, environment, and appropriate next step. Submitting a request does not authorize work or create an ongoing service agreement.
GETTING STARTED
Beginning an engagement
Where should my business start?
Most businesses should begin with a conversation about the current concern, upcoming decision, or technology change. When the environment or responsibility is unclear, Stellar will usually recommend a structured assessment before proposing larger work.
Is the assessment free?
Assessment scope and pricing are confirmed before work begins. Cost depends on the business environment, the objective, access requirements, and the level of documentation or review required.
Do I need existing technical documentation?
No. Existing documentation is helpful, but incomplete or outdated records are often one reason an assessment is needed. Stellar will identify what information is available and what must be established during discovery.
What happens after I submit a request?
Stellar reviews the information provided and contacts you to clarify the objective, urgency, environment, and appropriate next step. Submitting a request does not authorize work or create an ongoing service agreement.
GETTING STARTED
Beginning an engagement
Where should my business start?
Most businesses should begin with a conversation about the current concern, upcoming decision, or technology change. When the environment or responsibility is unclear, Stellar will usually recommend a structured assessment before proposing larger work.
Is the assessment free?
Assessment scope and pricing are confirmed before work begins. Cost depends on the business environment, the objective, access requirements, and the level of documentation or review required.
Do I need existing technical documentation?
No. Existing documentation is helpful, but incomplete or outdated records are often one reason an assessment is needed. Stellar will identify what information is available and what must be established during discovery.
What happens after I submit a request?
Stellar reviews the information provided and contacts you to clarify the objective, urgency, environment, and appropriate next step. Submitting a request does not authorize work or create an ongoing service agreement.
GETTING STARTED
Beginning an engagement
Does an assessment include repairs or remediation?
Not automatically. An assessment documents the approved environment, identifies concerns, and establishes recommended priorities. Repairs, remediation, projects, and managed services are scoped and approved separately.
What is the difference between a project and managed IT service?
A project has a defined scope, outcome, and completion point. Managed IT services establish ongoing responsibility for specifically identified systems and activities through a managed service agreement.
Does completing a project make Stellar responsible for all of our IT?
No. Responsibility is limited to the approved project scope unless an ongoing managed service agreement is established. Project completion includes an appropriate handoff, documentation, and identification of remaining responsibilities.
Does Stellar provide co-managed IT support?
Co-managed arrangements may be available when responsibility is shared with an internal employee, an existing IT provider, or another vendor. Roles, access, communication, and ownership must be clearly defined before work begins.
SERVICES AND RESPONSIBILITY
Understanding what is — and is not — included
Does an assessment include repairs or remediation?
Not automatically. An assessment documents the approved environment, identifies concerns, and establishes recommended priorities. Repairs, remediation, projects, and managed services are scoped and approved separately.
What is the difference between a project and managed IT service?
A project has a defined scope, outcome, and completion point. Managed IT services establish ongoing responsibility for specifically identified systems and activities through a managed service agreement.
Does completing a project make Stellar responsible for all of our IT?
No. Responsibility is limited to the approved project scope unless an ongoing managed service agreement is established. Project completion includes an appropriate handoff, documentation, and identification of remaining responsibilities.
Does Stellar provide co-managed IT support?
Co-managed arrangements may be available when responsibility is shared with an internal employee, an existing IT provider, or another vendor. Roles, access, communication, and ownership must be clearly defined before work begins.
SERVICES AND RESPONSIBILITY
Understanding what is — and is not — included
Does an assessment include repairs or remediation?
Not automatically. An assessment documents the approved environment, identifies concerns, and establishes recommended priorities. Repairs, remediation, projects, and managed services are scoped and approved separately.
What is the difference between a project and managed IT service?
A project has a defined scope, outcome, and completion point. Managed IT services establish ongoing responsibility for specifically identified systems and activities through a managed service agreement.
Does completing a project make Stellar responsible for all of our IT?
No. Responsibility is limited to the approved project scope unless an ongoing managed service agreement is established. Project completion includes an appropriate handoff, documentation, and identification of remaining responsibilities.
Does Stellar provide co-managed IT support?
Co-managed arrangements may be available when responsibility is shared with an internal employee, an existing IT provider, or another vendor. Roles, access, communication, and ownership must be clearly defined before work begins.
SERVICES AND RESPONSIBILITY
Understanding what is — and is not — included
Does Stellar provide both onsite and remote service?
Yes. Work may be completed onsite, remotely, or through a combination of both depending on the environment, approved scope, access requirements, and nature of the request.
What area does Stellar serve?
Stellar IT Services is based in Afton and primarily serves businesses throughout Star Valley and nearby communities. Availability outside the immediate service area depends on the engagement and travel requirements.
How is pricing determined?
Pricing depends on the type of engagement, scope, responsibility, dependencies, and expected deliverables. Applicable rates, minimums, travel treatment, and payment terms are presented before work is authorized.
Does Stellar provide emergency or after-hours support?
After-hours or emergency availability is not guaranteed unless it is explicitly included in an active agreement. Existing managed clients should use the communication process defined in their service agreement.
WORKING WITH STELLAR
Service area, delivery, and expectations
Does Stellar provide both onsite and remote service?
Yes. Work may be completed onsite, remotely, or through a combination of both depending on the environment, approved scope, access requirements, and nature of the request.
What area does Stellar serve?
Stellar IT Services is based in Afton and primarily serves businesses throughout Star Valley and nearby communities. Availability outside the immediate service area depends on the engagement and travel requirements.
How is pricing determined?
Pricing depends on the type of engagement, scope, responsibility, dependencies, and expected deliverables. Applicable rates, minimums, travel treatment, and payment terms are presented before work is authorized.
Does Stellar provide emergency or after-hours support?
After-hours or emergency availability is not guaranteed unless it is explicitly included in an active agreement. Existing managed clients should use the communication process defined in their service agreement.
WORKING WITH STELLAR
Service area, delivery, and expectations
Does Stellar provide both onsite and remote service?
Yes. Work may be completed onsite, remotely, or through a combination of both depending on the environment, approved scope, access requirements, and nature of the request.
What area does Stellar serve?
Stellar IT Services is based in Afton and primarily serves businesses throughout Star Valley and nearby communities. Availability outside the immediate service area depends on the engagement and travel requirements.
How is pricing determined?
Pricing depends on the type of engagement, scope, responsibility, dependencies, and expected deliverables. Applicable rates, minimums, travel treatment, and payment terms are presented before work is authorized.
Does Stellar provide emergency or after-hours support?
After-hours or emergency availability is not guaranteed unless it is explicitly included in an active agreement. Existing managed clients should use the communication process defined in their service agreement.
WORKING WITH STELLAR
Service area, delivery, and expectations
START WITH A CLEAR BASELINE
Begin with a practical assessment of your current IT environment.
A focused conversation to understand responsibilities, constraints, and the condition of the systems supporting daily work.
START WITH A CLEAR BASELINE
Begin with a practical assessment of your current IT environment.
A focused conversation to understand responsibilities, constraints, and the condition of the systems supporting daily work.
START WITH A CLEAR BASELINE
Begin with a practical assessment of your current IT environment.
A focused conversation to understand responsibilities, constraints, and the condition of the systems supporting daily work.